Re: [Outllook.com] Mail-service integration in diverse .* management systems

Doc O'Leary  wrote in comp.mail.misc:

Even if I see an insurance company as needing to have a *core* technology
competence to function in the modern world, maybe they don’t see it that
way (at least not for “solved” technology problems like email).

My English may fail me now, PSE excuse if my phrasing lacks
precision.

AFAIS, on the side of the insurance company, they consider any IT
problem solved that the other company with the ‘I’ in front has
declared to be responsible for. The slogan is « Excellence
technologique & innovation » and then they delegate their email
although mass mailings and newsletters come from their own servers.

Do you have an advice? There was one occasion on which I considered
suing the company in question, but hesitated long enough to finally
calm down. This would anyway be a crusade without end…

>
It really depends on the specifics of their behavior.  Generally, I find
I’ll get more traction if I frame the problem as an
accessibility/accommodations issue.  That is, instead of hitting them with
the exact kind of technical details I know they don’t want to hear, I go
the opposite path and just say I don’t know how to use “that fancy stuff”
and ask what other options there are.

Okay. I did something similar in asking my correspondence to be
directed to the “user space” on their Web application, instead of my
mail address. Unfortunately, with work accidents and work-related
diseases, new persons are in charge and appear to not be involved in
that part of communications. Every department appears to be either
comfortable with the Web-interface,  authorized to use it, one of
both or none.

Another reframing is to point out that the problem on their side is bigger
than just me.  I had Microsoft block messages from my email server last
year for literally *no* reason:
>
<https://impossiblystupid.com/node/1021/?content=microsoft's-smartscreen-embrace-extend-and-extinguish-for-email>

I am having trouble accessing that URL.

It usually lights a fire under people when they realize their email
provider isn’t actually providing them legitimate business emails, or is
dumping them into a spam folder.

I told everybody that they should not be surprised, if I just
routinely erase their messages as they do not seem to come from the
organization that they work for.

Of course, if they’re outsourcing their internal operations *anyway*,
anything you find a way to “safely” give them is still likely to be escape
their control at some point . . .

Yes. As regards the insurance, my favorite solution is to take the
car and talk to their staff at the counter .., 40 minutes one way.

I guess we are off-topic now but the concerns are probably bigger
than what my OP has covered.

Cheerio

Michael
--
“It's not what isn't,
it's what you wish was that makes unhappiness.”
(Janis Joplin)