Re: Unusable Android J5(6)

R.Wieser <address@is.invalid> wrote:

Frank,
 

 Bottom line: Try *both* power + volume-down and power +
volume-down keys. I've yet to find a device which does not
use either combination.

  Oops, a typo (two times 'volume-down'), but you understood what I
meant.

After the suggested method failed I also tried holding either and both
buttons plus the power button. Holding volume-dow + power resulted in a
boot-cycle, never showing the samsung logo.

  Have you tried - as I mentioned - pressing (and holding) the power
button *first* and then - quickly after that - pressing and holding the
volume-up (or volume-down) button? I think - but am not sure - that on
some (most? all?) devices, the volume buttons are not detected if the
power button has not yet been pressed (and hold down).

And by the way, my J5 has a single power-button on the right, and the two
volume buttons on the left. IOW, not a configuration as shown by any of the
images on that hard reset page.

  Yes, these sites often have generic pictures.

  If this still fails and you can not get the 'Factory reset device'
function from your friend's Google Account [1] to work, I'll try to find
another webpage for a 'factory reset via buttons' for your device.

[1] Message-ID: <1005241.15jg.1@ID-201911.user.individual.net>