Re: Remember "Bit-Slice" Chips ?

On Mon, 16 Dec 2024, The Natural Philosopher wrote:

On 15/12/2024 19:08, rbowman wrote:

On Sun, 15 Dec 2024 10:51:23 +0000, The Natural Philosopher wrote:
 

In general it is cheaper to simply scrap that one, or if it escapes into
the wild, give the customer a replacement.

 As I have mentioned my engineering statistics course devoted a lot of time
to determining that point. QA is expensive.

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Yup. I bought a US Robotics modem  for domestic use. Lifetime guarantee. My telephone line got a *direct strike*.
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USR replaced  it.
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At some level it is not worth arguing over.
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I bought 6 highball glasses off Amazon. They sent lager glasses. I complained, they sent 6 highball glasses and said 'keep the lager glasses'.
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The admin work involved in processing returns is often greater than the cost of a replacement products and the cost of QA is ultimately exorbitant. In the end a statistical approach is used.
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I know. I used to design Mil Spec hardware where we had a giant chest freezer to take all the kit down to -25°C to ensure it still worked.

This doesn't happen often, but I thought a package from a used bookstore got lost in the mail. I wrote them, and they said, we're sorry, here, have another one!
Sadly, I then discovered that it was the post office that forgot to notify me of the package, so it had been sitting there unclaimed for 4 weeks and I got it 2 days before it was going back.
I wrote the book store and apologized and asked if I should return the books or pay for them (I could always use them as gifts) and they said, don't worry, it's on us!
Needless to say, I _will_ buy books from them in the future! =)