Re: syslog setup

On 6/27/2024 9:40 AM, Paul Coviello wrote:

Robert A. Brooks wrote:

On 6/26/2024 9:54 PM, Paul Coviello wrote:

after a poke they did get back to me it was Jan and Sophia. no one in
support can help and it would be an SOW with an engineer.  Who I
still don't know if they can help.  waiting to hear back

>
If you are offered a statement of work, that tends to imply that
the help you are asking for is over and above what is provided
by your support contract.
>
As an engineer, I don't get involved in those decisions; I just
fix stuff.

>
I suppose it is since it's freeware from their website, though to be honest I would have thought some form of helping set it up with more documentation would have been nice too.

If I understand correctly then this software is:
* a port of the Unix code done by John Vottoro in 1995 on VMS 6.x
* HP put it on the Freeware CD in 2006
* an employee of VSI put up a PDF in 2018 with instructions on
   how to get it running on VMS 8.4
I would have been very surprised if VSI considered it covered
by any support contract for any customer. A SOW and a price tag
seems quite natural to me.
Those that do not want to pay for it can change the code and/or
write whatever documentation they need themselves - it is open
source under a BSD license, which is a very permissive license.
Arne