Re: I bet Remedy regrets that deal now...

On 12/06/2024 16:05, Spalls Hurgenson wrote:

*The impression I get is that a lot of top executives really do think
that I've done really well so I must be intelligent, our customers have
done no where near as well so they must be stupid as should be treated
accordingly.

 The unfortunate fact of the matter that we as customers ARE that
stupid. "Company X does horrific thing" rarely results in more than a
brief outrage before people go back to buying their products again
(assuming they even stopped whilst moaning about it). Rarely will
consumers actually follow up with a proper boycott, and video-gamers
are the least scrupled of the lot.
 So, "Do Evil Thing", that may or may not be followed by a meaningless
non-apology is all you need to keep the money flowing in. Customers
almost never expect more, and will happily swallow any bullshit thrown
their way. And, no, I'm sure I'm just as guilty of this sort of idiocy
as the next. So I'm sure that it is hard for executives NOT to believe
their customers are morons. We sure act like idiots.

Unfortunately yes and you used to see a lot of it on the WoT forums. The worst ones were those who'd actually defend the companies actions. One I remember was a tank that was sold as you unique in the release Founders Pack (there was a rather infamous interview of the CEO selling the idea). Several years later they sold it for real money. I though that was a really crappy think to do but there were lots of players whose attitude was who cares, I want that tank. That they were giving the green light to WG to treat their customers crappy didn't seem to occur to them. So it didn't take long before the other two 'unique' tanks (one horribly overpowered) were put on sale.
Then there was what wasn't quite stupidity but more naivety. So release an overpowered tank for sale, the money floods in and so do the complaints. Remove it from sale and make a corporate speak apology. Nine months later put it on sale again and when people said, but you said you never sell it again. Oh no WG said, we said we'd never put it on general sale again this is a special Xmas sale which is different.