Re: CRAP Poll #Orange-Is-The-New-Black

On 13/07/2025 15:39, Zaghadka wrote:

On Sun, 13 Jul 2025 10:00:21 +0100, in comp.sys.ibm.pc.games.action, JAB
wrote:
 

The worse thing was you were arguing with a shop assistant that
didn't realise what the law actually is.

 ...aaaand their job depends on expressing and enforcing policy received
from store management. Like, they might get fired for following the law,
even when they do know it.
 And store management gets mandates from the higher ups, no choice, and
the higher ups (right up to the C's) think they're above the law and will
try to get away with anything they can. Lie. Cheat. Steal. Repeat.
 God knows, I've had to enforce ridiculous policies, and when the customer
has a fit about how poorly they were treated, by the *policy* which is
from management not me, *I* get written up for it. Damned if you do,
damned if you don't. The write up is actually the best case scenario, so
long as the manager has your back.
 In short, people be people. Sometimes they suck. Try hard not to blame
the peon or think them ignorant.
 

Oh don't get me wrong, I long ago learnt there can be a fine line between being assertive and being aggressive. So make your point but always stay calm and if need be do say I'm not having a go at you but instead your company, it's just you're the person I have to speak to. Then you can always do a Karen and ask to speak to the manager.
The other thing I mindful of is when dealing with waiting staff mistakes happen and as long as they are quickly rectified it's not a problem. They aren't infallible and all of us have bad days where we aren't completely focused due to other issues. As a general rule they don't go out of their way to piss you off.
Saying all of that one that did test my limits was having a meal in a chain pub and finding a clump of hair inside a breaded mushroom (fortunately I spotted it before eating it). After complaining the trainee manager came over. I explained that I'd pay for my drink but wasn't paying for the meal (I was at most a third of the way through it) and now did fancy the idea of another one. He kinda blankly looked at me and explained it wasn't their fault as the mushrooms were delivered frozen from another company. All I could think was, did you really just put forward that as an explanation.