15 minutes waiting time

HP deliberately adds 15 minutes waiting time for telephone support
calls

HP Inc is trying to force consumer PC and print customers to use
online and other digital support channels by setting a minimum
15-minute wait time for anyone that phones the call center to get
answers to troublesome queries
...
...
An insider in HP's European ops told us: "Many within HP are pretty
unhappy [aboout] the measures being taken and the fact those making
decisions don't have to deal with the customers who their decisions
impact."

https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/