Re: 15 minutes waiting time

HP ditches 15-minute wait time policy due to 'feedback'

HP Inc today abruptly ditched the mandatory 15-minute wait time that
it imposed on customers dialling up its telephone-based support team
due to "initial feedback."

As The Register exclusively revealed yesterday, HP introduced the
minimum time that PC and print users would need to wait before they
spoke to a human being. This was to lean on customers to use online
alternatives such as social channels or live chat.

https://www.theregister.com/2025/02/21/hp_ditches_15_minute_wait_time_call_centers/?td=rt-3a