Re: Unable to call/text a family member

Chris <ithinkiam@gmail.com> wrote:

Tweed <usenet.tweed@gmail.com> wrote:

Woody <harrogate3@ntlworld.com> wrote:

On Sun 09/06/2024 16:34, Chris wrote:

Tweed <usenet.tweed@gmail.com> wrote:

Chris <ithinkiam@gmail.com> wrote:

 
Really strange one I'm struggling with at the moment. I'm on a UK SIM and
my family member is on a French SIM whom I'm visiting just now. They can
call/text me, but I can't do either. Texts just disappear and calls go
straight to voicemail. They can call other Uk numbers with no problems.
 
I have both phones in my hands. Both are iphones fully up to date.
 
Where to start troubleshooting this?
 
 

 
Can you use manual network select to put the French iPhone on another UK
network? I’m assuming you are in the UK?

 
We're both in France. I've tried changing my roaming network with no
change.
 
I can contact other people just fine.
 
 
 

 
Are you by any chance using 3? If so there are issues (and have been for
years) with text disappearing into the ether. IIRC it was worst on S
African SPs.
 
 
The fact that calls do not connect and texts get lost suggests you may
not have the apn etc set up correctly.
 
 

 
When voice calls are made to the French phone you say you get voicemail. Is
the voicemail outgoing message generated by the French network, ie in
French?

 
Yup. I get through to their network's voicemail in French.
 
 

Can another phone make a voice call to this French phone? If yes it seems
to imply the network can reach that phone and your number is being actively
rejected by the iPhone for some reason.

Has your number been blocked on the French phone by accident?

https://support.apple.com/en-gb/guide/iphone/iphe4b3f7823/ios