Re: ongoing infrastructure changes with AI in the USA

On Sun, 17 Nov 2024 21:16:12 -0600, "Jay E. Morris"
<morrisj@epsilon3.comcon> wrote:

On 11/17/2024 10:31 AM, Paul S Person wrote:

But the last time I tried it, all I got was a number I was graciously
allowed to send text messages to. Of course, if you happen to have a
phone that can send text messages, that's just as good in that you may
find yourself working with a human being. Unless it just leads you to
the chat tree used online, of course.

>
You can use email to text but you'd have to send to each of the carriers
interface addresses.

Email disappeared as an option decades ago. Which is too bad, it
worked quite well once I figured out that:
-- the first response was always boilerplate based on a keyword
-- but responding to it pointing out what the issue /really/ was
usually worked
-- note that "worked" often involved referring my inquiry to a more
technical department than customer service

It must be understood that, before I emailed them, /all/ the obvious
steps had been taken, including those documented on their own website.
So the boilerplate was generally irrelevant and referrals to more
technical departments were common.

But that didn't work as well with chat, perhaps because both sides
felt pressured to respond and so did not think things out as well as
the slower pace of email allowed.
--
"Here lies the Tuscan poet Aretino,
Who evil spoke of everyone but God,
Giving as his excuse, 'I never knew him.'"