Re: For self publishing authors on AmazonKDP, Scott Adams Says

On Fri, 4 Oct 2024 14:22:59 -0400, William Hyde <wthyde1953@gmail.com>
wrote:

Paul S Person wrote:

On Thu, 3 Oct 2024 15:22:40 -0500, Lynn McGuire
<lynnmcguire5@gmail.com> wrote:
 

Scott Adams Says:
>
“AmazonKDP reverses their disapproval”
>
“I had trouble with AmazonKDP (where independent publishers upload their
books to Amazon) because they kept rejecting the versions of Win Bigly
(2nd edition) in softcover and Kindle. No reasons given, canned
messages, no way to reach a human.”
>
“So I lit them up on X.”
>
“Problem solved.”
>
“My suggestion for all of you having trouble with tech support is to
first get a million followers on X. I'm not aware of any other solution
path.”
>
That is not a good production model.

 
But pretty main-stream: my phone company not only has automated
screeners on both its help line and its chat sessions, both of which
are very good at not paying any attention at all to any problem they
were not programmed to recognize, but the phone system, the last time
I tried it, actually offered me the abilitiy to /text/ an assistor,
but not to /speak/ with one.

>
When the phone company installed a defective modem, I spent a total of
eleven hours over three days  on chat with various human agents.  They
passed my case from one to another, and all tried to repeat the failed
attempts of the previous agent.  Whatever I said.   Each night an
appointment was finally made for someone to drop by and look at the
modem.  Three days in  row, nobody showed up.

I had a similar problem when I tried to restart my furnace in
September 2023. Similar in that I was "added to" an already full
service schedule for that day (Thursday) and the serviceperson never
came. The person I spoke to was very efficient at her job and the call
didn't take very long at all.

When I called back the next day (Friday) and she tried to do the same
thing, I told her that it wasn't /that/ cold yet (had it been working,
the furnace would have come on when the thermostat clicked over from
"night" to "day", done its thing, and stayed off all the rest of the
day and night until the next morning) and asked about Monday. Monday
was fine. The serviceman showed up at the start of the time frame
indicated.

Sometimes /not/ treating it as an emergency and getting on the
schedule before the schedule has already been filled works better. For
one thing, they are less likely to think they are doing you a favor by
trying to get to you ASAP instead of that they are simply doing their
job.

Finally someone arrived on the fourth day, and he happened to have the
required modem in his truck.   Fixed the problem in 20 minutes.

Yep, once you get people out to you, the problem is often solved quite
quickly.

Convincing the person you speak to that you /really do have a problem/
and not something that their list can fix is often the hard part.
--
"Here lies the Tuscan poet Aretino,
Who evil spoke of everyone but God,
Giving as his excuse, 'I never knew him.'"