Re: BOLO pervert cyclist

On 9/9/2024 12:58 PM, Jeff Liebermann wrote:

 One thing that patients never realize is that hospital don't have a
reliable way of collecting feedback from patients.  At best, the
hospital might get a few complaints about extreme situations.  At
worst, the patient wants nothing more to do with the hospital after
the visit and goes into isolation.  I've had a few bad experiences
that could easily have been corrected had the hospital known that
there was a problem.  When I brought it up with a hospital
administrator, she was rather surprised because nobody else had
complained.  Notice that I said administrator, not doctor. 

FWIW: I had a minor surgical procedure done in a local hospital a few years ago. The procedure was delayed at least an hour because some clerk or something was out sick, and the temporary replacement didn't know he was supposed to call patients back into his work space to get their information; he thought the registration desk would send them directly to him.
Because of that delay, someone else got bumped forward into my spot on the schedule. Then a nurse new to her job dropped a pan full of surgical tools, requiring another delay for sterilization. They had no backup tools ready. I waited in a cold hallway for quite a while.
Feedback? I wrote a letter detailing all this to the hospital president. She phoned me upon getting the letter and we had quite a detailed conversation. She sounded very seriously concerned, and promised to make changes. So I believe that feedback helped.
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- Frank Krygowski