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On 6/5/2025 3:48 PM, Jill McQuown wrote:The problem with my ISP is it is extremely difficult to speak with a live person. Hey dipshits, I can't connect so why are you asking me if I want to connect to an online (AI) agent? I finally get to talk to people but their first language is not English. They send refresh signals. Doesn't work. They sent me a new gateway/modem. Didn't help. After days of frustration I finally got to speak to someone in the US who sent out a technician. Oh, but if they send out a tech it costs $100. NO. Because the problem is not with the equipment or connections inside the house. The problem was the line outside the house. The guy ran a new line and they sent someone out to bury it. They did try to bill me for his visit but fortunately he noted in his report it was outside the house, not inside. So they reversed the charges. It was irritating. But changing service providers at this point would be another major PITA. It's hard wired. Wifi doesn't work well here. I'm just happy it's working well again.On 6/5/2025 12:57 PM, Ed P wrote:Wow, that is waaaaay to long. I contacted Spectrum yesterday afternoon, got a call this morning and a tech showed up 2 hours later. I was impressed with the service.It was like old times here this morning. I was having assorted cable/ internet issues so today a tech came out to solve them. He replaced the cable from street to house.That happened to me in April, for about 15 days. It was the exterior cable line from the house to wherever it connects behind my house. It took that long for the company to figure out they needed to send someone out who determined yeah, it's outside line. In the meantiime, I read books.
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So, for 45 minutes, I had no access to the outside world. It was like living in 1960 for a while. No TV, no cable music, no internet. I had to entertain myself. How did humanity survive those conditions?
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Jill
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