Re: For self publishing authors on AmazonKDP, Scott Adams Says

Paul S Person wrote:

On Thu, 3 Oct 2024 15:22:40 -0500, Lynn McGuire
<lynnmcguire5@gmail.com> wrote:
 

Scott Adams Says:
>
“AmazonKDP reverses their disapproval”
>
“I had trouble with AmazonKDP (where independent publishers upload their
books to Amazon) because they kept rejecting the versions of Win Bigly
(2nd edition) in softcover and Kindle. No reasons given, canned
messages, no way to reach a human.”
>
“So I lit them up on X.”
>
“Problem solved.”
>
“My suggestion for all of you having trouble with tech support is to
first get a million followers on X. I'm not aware of any other solution
path.”
>
That is not a good production model.

 But pretty main-stream: my phone company not only has automated
screeners on both its help line and its chat sessions, both of which
are very good at not paying any attention at all to any problem they
were not programmed to recognize, but the phone system, the last time
I tried it, actually offered me the abilitiy to /text/ an assistor,
but not to /speak/ with one.

When the phone company installed a defective modem, I spent a total of eleven hours over three days  on chat with various human agents.  They passed my case from one to another, and all tried to repeat the failed attempts of the previous agent.  Whatever I said.   Each night an appointment was finally made for someone to drop by and look at the modem.  Three days in  row, nobody showed up.
Finally someone arrived on the fourth day, and he happened to have the required modem in his truck.   Fixed the problem in 20 minutes.
I was offered two days off my bill.  When I mentioned that I'd saved the chat logs and was prepared to post them I was offered a lot more.
But at least it was capitalism!  If that was a government operation, surely I would have been shot and then sent to a concentration camp.  Or so I have been assured.
William Hyde