Re: Changing details by email.

Sylvia Else:

"For the security and protection of your details we are
unable to deal with your change of address by e-mail. You
can provide the information either by contacting us on
[....] or you can write to us at [...]"
>
Because phoning and writing are so much more secure.

Perhaps they are, considering how careless the majority of
people are with their e-mail accounts.  I wish, however,
businesses continued to use this very convenient means of
communication and let clueless users deal with the
consequences.  Large internet shops (such as Amazon) used to
provide tolerable to good technical support over e-mail back
when I started using them, but then dropped it one by one
inn favour of phone calls and chat, which (being
synchornous) are colossalluy inconvenient, making client to
wait for answer on the phone or in a browser window.

Am I missing something here, or is this just standard
bureaucratic nonsense that is perpetuated because no one
with the power to change things looks at the rationale
behind these decisions?

E-mail may be the next clean and free protocol to die out of
general use after Usenet.  I for one am positively outraged
when modern e-mail providers become unusabe unless you give
them your mobile number and (or) use some new-fangled client
with 2FA.

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